Carenet Health

Medical Receptionist (Office Scheduler)

Job Locations US
ID 2022-2924
Category
Customer Service/Support
Position Type
Regular Full-Time

Overview

About Carenet Health

At Carenet Health, our teams have the responsibility to guide millions of people to the healthcare resources and cost savings they need, and to help make the healthcare process less complicated for them. Whether it’s finding the best doctors and pharmacies under their health insurance coverage, receiving expert guidance from a registered nurse, enrolling in extra benefits such as gym memberships, or getting an expensive test or procedure done without breaking the bank – we can guide them to the right resources at the right time.

We are a leading provider of healthcare engagement, clinical support, telehealth and advocacy solutions. Carenet Health’s team of healthcare professionals support more than 50 million healthcare consumers on behalf of 100+ of the nation’s premier health plans, providers, health systems and Fortune 500 organizations. The company’s mission is to drive market-leading consumer engagement outcomes through innovation and a proprietary Intelligent Engagement methodology.

Responsibilities

Are you ready to make your next healthcare career move? Are you ready to take your experience in a clinical setting and put it to work from the comfort of your home? We’re Carenet Health and we’re looking for experienced, motivated Patient Services professionals who are ready to continue making a difference in the lives of patients while enjoying a new level of career flexibility.

 

As a Medical Receptionist (Office Scheduler), you’ll be joining a team of talented and compassionate customer service professionals who are helping to improve healthcare– one call at a time. You’ll feel proud of the work you do, knowing you’re helping others in a profound way.

The Medical Office Scheduler is responsible for providing excellent patient service care via telephone, maintaining patient database, and scheduling appointments.

Training is for approximately 4-5 weeks, and is conducted remotely. 100% attendance through the training period is required. This is a training and work from home position utilizing Zoom.

Qualifications

Medical Receptionist Responsibilities include:

  • Answers high volume of calls; transfers and directs calls; provides exceptional customer service via telephone
  • Responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
  • Communicates clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership.
  • Accurately inputs data into both Carenet and EMR (Electronic Medical Records) databases
  • Answers all inquiries from patients, customers and third party vendors; provides clinic directions / hours of operation
  • Contacts health plans and verifies patient insurance information

Qualifications:

  • High School Diploma or General Education Degree (GED) required

Work from Home Requirements:

  • Must provide 2 stand-alone monitors w/HDMI port, that measure 20 1/2"- 22 in diameter.
  • Office space with lock on door, but if living alone, a quiet place to work in the residence.
  • May not have anyone in the room during scheduled work hours; CANNOT be the primary or sole caregiver for others during shift.
  • Wi-Fi cannot be used. You would need an Ethernet cable to connect the modem to the computer.
  • You would be responsible for providing a Paper Shredder and Surge Protector.
  • You will receive an email to complete a few computer assessments once you submit you application. And, be requested to test your home internet speeds. Please go to www.speedtest.net (not a link). You cannot have wi-fi on while testing and must use an Ethernet cable for the test. These tests must be performed prior to any scheduled interview.

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