Under immediate direction, maintains sound customer relationships by handling questions and concerns with speed, accuracy and professionalism. Provides timely response of customer inquiries up to and including pick-ups, billing, payments, product orders, schedule/cancel/reschedule/confirm appointments, scheduling messages, referral inquiries, insurance, medication requests, providing physician/service referrals, registration for classes for independent and/or hospital systems, general information requests, etc., and all other aspects of a customer’s needs.

• Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated phone system, voicemail, email, web, or mail regarding inquiries as outlined by the Customer Service Manager, positioning Carenet products and services to customers. Must be able to research customer issues and find workable solutions.
• Can identify and understand customer needs; quickly gain customer trust and confidence while maintaining effective relationships with customers; takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction.
• Share ideas with department that increase efficiencies and effectiveness of customer needs.
• Manage through multiple and competing priorities. Determines the appropriate process to accomplish tasks while eliminating roadblocks, changing work behavior as needed to accommodate changing demands.
• Performs necessary record keeping activities, ensuring documentation is thorough and accurate.
• Competency working in multiple systems, such as Carenet CRM, client(s) CRM, Teams, Outlook, etc.
• Ability to interact with peers proficiently both in office and remotely. Demonstrating strong communication via phone, email, Teams chat, etc.
• Ability and willingness to cross-train on other products and clients
• Perform other duties and responsibilities, as assigned

• High School diploma/GED or equivalent
• Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Demonstrates the ability to type a minimum of 40 wpm
• Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB, Teams, Tower, and BSA
• Demonstrates problem-solving skills
• Demonstrates teamwork
• Demonstrates receptiveness and ability to implement feedback and coaching
• Demonstrate flexibility with schedule and shift