Who is Carenet health?

For eight consecutive years, Inc. Magazine named Carenet Health as one of America’s fastest-growing private companies. Today, we are the premier healthcare engagement and telehealth partner, supporting one in five Americans in four areas of expertise—engagement, telehealth, clinical support and healthcare advocacy and navigation. We remain obsessively focused on delivering exceptional, one-to-one human connections in healthcare: Conversations that educate, motivate, and advise. And we deliver those interactions with outstanding consumer engagement and clinical specialists. Exciting partnerships. Flexible technology. And we prove it with rapid testing and continuous optimization. Our impressive client list includes more than 250 innovative healthcare organizations; most are nationally known US health plans representing both commercial and government markets.

Healthcare Customer Service Representatives Responsibilities:

• Schedule appointments for preventative health screenings, COVID-19 vaccinations, or other healthcare appointments.
• Make outbound calls and take inbound calls
• Help our members understand their health insurance and how to use it, including helping them change primary care physicians, locating urgent care clinics, and getting prescription authorizations.
• Work with healthcare providers to assist with after-hours scheduling of appointments, arranging ground transportation to or from the hospital or pharmacy, or answering inquiries on benefit claims, appeals, and authorizations.
• Provide 24/7 Triage Support and assign priority for a Registered Nurses to provide health advice.