The Clinical Training Manager is responsible for overseeing all aspects of clinical training and development within Carenet, ensuring that Clinical Operations team members have the necessary skills, knowledge, and competencies needed to meet and exceed client expectations. This clinical position has responsibilities in consulting, teaching, lesson planning, coaching, program development and coordination, as well as research and evaluation. The position is also accountable for the training, monitoring, implementation, and evaluation of clinical processes and programs to meet regulatory, accreditation and standards of practice.

Overall, a Clinical Training Manager plays a crucial role in fostering employee growth, improving performance, and driving organizational success through effective clinical training and development programs.

Essential Duties and Responsibilities: 

                  A.      Team Management and Development

• Develop clinical training policies, procedures, and guidelines, ensuring they are aligned with organizational objectives and comply with relevant regulations.
• Stay updated on industry trends, market dynamics, and emerging technologies that may impact the organization. Apply this knowledge to design training programs that equip employees with the skills and knowledge needed to stay competitive and adapt to evolving business
• Act as a strategic partner to business leaders and managers, providing guidance and support in identifying performance gaps and recommending targeted clinical training Collaborate with stakeholders to align training initiatives with business objectives, ensuring that training efforts directly contribute to achieving desired outcomes.
• Work with the Clinical Leadership Team in defining key performance indicators (KPIs) and metrics to measure the effectiveness of training programs in relation to business goals.
• Support organizational change initiatives by designing and delivering clinical training programs that facilitate smooth Help employees understand the rationale behind changes, build their skills to adapt to new processes or technologies, and drive adoption and engagement throughout the change process.
• Effectively communicate the value and impact of clinical training initiatives to stakeholders at all levels of the organization. Present clinical training plans, progress reports, and evaluation results in a clear and compelling manner, demonstrating the direct correlation between clinical training and business

B.      Team Management and Development

• Provide effective leadership and guidance to the clinical training Set clear expectations, define roles and responsibilities, and establish performance standards.
• Conduct regular performance evaluations for team members, providing feedback on strengths and areas for Set performance goals and objectives, and support team members in achieving them. Address any performance issues or concerns promptly and constructively.
• Identify the training and development needs of individual team members based on their roles, skills, and career Create and implement professional development plans to enhance their capabilities and ensure their ongoing growth.
• Foster open and effective communication within the clinical training Encourage regular team meetings, brainstorming sessions, and knowledge-sharing activities. Facilitate collaboration among team members to leverage their expertise and insights.
• Promote a positive team environment by organizing team-building activities, social events, or professional development workshops. Encourage collaboration, trust, and mutual support among team members.
• Identify high-potential individuals within the clinical training team, and the organization, and create succession plans to ensure continuity and future leadership. Provide opportunities for team members to take on new challenges and responsibilities that align with their career
• Recognize and appreciate the contributions and achievements of clinical team members. Celebrate successes and Motivate and inspire the team by providing positive reinforcement and creating a supportive work environment. 

C.      Training Resource Planning and Allocation

• Work with Workforce Management and Clinical Operations in planning clinical training programs based on business needs.
• Identify the clinical training resources required for various programs, such as Trainers, training materials, facilities, equipment, and Allocate these resources efficiently to ensure smooth and effective training delivery.
• Collaborate with stakeholders, for specialized clinical training programs or
• Regularly audit the accuracy and relevance of records of training activities, including training schedules, attendance sheets, and training completion certificates, and think of ways to constantly improve data warehousing and publishing. 

D.      Training Needs Assessment, Program Development, and Implementation

• Identify clinical training needs and work with the Content Development team to come up with comprehensive training programs to address those needs.
• Use performance metrics, quality assurance data, customer feedback, and evaluation assessments to identify areas for improvement and make necessary adjustments to clinical training content and delivery.

• Analyze clinical training data and evaluation results to assess the impact of training on business outcomes, such as increased productivity, improved customer satisfaction, and enhanced employee retention.
• Co-design and implement clinical training initiatives that align with organizational goals and
• Assist, as needed, with the recruitment, staffing and training of new Care Advisors, or other Team Members. 

E.       Training Evaluation and Reporting

• Develop evaluation mechanisms to assess the effectiveness of clinical training
• Prepare reports and presentations on clinical training outcomes, effectiveness, and areas for
• Present clinical training evaluation findings to leadership and provide recommendations for program 

F.       Training Delivery and Facilitation

• Regularly assess participant learning and progress throughout the training Ensure the use of various assessment methods such as quizzes, assignments, role plays, or observation of skills demonstrations to gauge knowledge acquisition and skill development.
• Stay abreast of industry trends, new technologies, and innovative training methodologies. Incorporate relevant training tools, technologies, and interactive techniques to enhance the training delivery process.
• Conduct training classes for and in the presence of clients, supervisors, managers, and other members of leadership, in cases of Specialized or Technical Training or Leadership Training 

G.      Administrative Tasks 

• Audit reports on clinical training activities, attendance, completion rates, and other relevant
• Audit timekeeping for Training Specialists and in some cases, the trainees, for payroll purposes in a timely manner.
• Ensure team’s adherence in data warehousing, certification, and logistics 

H.      Customer Focus, Communication, and Collaboration 

• Maintain daily communication with Training Specialists, Training Leadership team, and Clinical Leadership team, sharing collected data and reports on agent performance, behaviors, and overall competency.
• Respond to concerns and service needs ensuring complete issue
• Adapt communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.
• Supports the initiatives of the
• Perform other duties and responsibilities, as

Qualifications:

• Registered Nurse with a minimum of 8 years’ experience; bachelor’s degree preferred.
• 8 years of related clinical experience and 2-4 years of training experience.
• One year of minimum management experience
• Training delivery skills with onsite or virtual learning experience is
• Demonstrate a style of coaching that is motivational and contributes to a positive work
• Excellent verbal, written, and presentation communication
• Demonstrate a proficiency with computer applications such as MS Outlook, MS Teams, MS Word, MS Excel, MS PowerPoint, and Zoom
• Able to work a flexible work schedule when needed (including evening & weekends)

License/Certification Status:

It is the responsibility of the employee to notify the company immediately if there is an adverse change in license/certification status. If a license/certification should expire, clinical staff will not be scheduled to work until current licensure/certification is obtained and verified. Failure to maintain a current license/certification may result in a job re-classification or possibly termination.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is moderate. This job requires working in a conducive set-up with proper lighting and connection speed. This role is primarily work from home unless there is a need to work onsite, as directed by the leadership team.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job virtually, you must be able to sit for extended periods of time and communicate effectively with your audience using fully functioning audio equipment.

While performing the duties of this job onsite, you must be able to stand for extended periods of time while observing or delivering training, and move around the venue to interact with participants, provide guidance, and address questions.