At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Some of what you will be doing:
 

1. Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter.
2. Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines.
3. Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.
4. Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information.
5. Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends.
6. Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing.
7. Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs.
8. Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes.

 
 
How to thrive when working at home:
 
Safety 
o Choose a consistent work area/office
o Make your area physically safe
o Stay organized
o Personalize your desk!

Security 
o Privacy matters
o Keep it quiet - remember, we are dealing with patients!
o Protect your computer

Support
o Communicate
o We coach and focus on your performance
o Quality matters

Success 
o Get ready for work!
o Prepare yourself mentally
o Use your resources
o On your break, get outside once in a while

Why Carenet?
 
For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. 

We want you to be successful, so these are some of the qualifications required:

Education/Experience:

Minimum of High School Diploma or GED; Minimum of 1 years experience in a retail pharmacy; Extensive knowledge of the Medicare Part D, particularly the pharmacy record review, claims, billing and reimbursement rules; Working knowledge of HIPAA Privacy and Security Rules and CMS security requirements; Working knowledge of Medicare Part B and Part D coverage guidelines and payment methodologies; Preferred Education, Experience & Skills Bilingual, National Certification,

Language Ability:

Ability to read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions. General writing skills and ability to produce work free from typographical or spelling errors. Proficient Bilingual Language Skills- Read, Write, Speak (Spanish and English).

Technical skills:

Basic PC and keyboarding skills required. Ability to handle multiple line phone systems, pagers and paging systems preferred. Working knowledge of Microsoft Office, Internet and e-mail

Certificates and Licenses:

• Pharmacy Technician: Certified Pharmacy Technician (CPhT) current, unrestricted license is required.
• Medical Assistant: must have a verifiable and nationally recognized certificate 

Req#: 4307