Carenet Health is seeking a highly skilled Business Analyst to join our dynamic team. The Business Analyst will be responsible for understanding the needs of our clients and internal teams, and translating these needs into clear, actionable requirements documentation, user stories, and acceptance criteria. This individual must be a confident communicator who can effectively negotiate and collaborate with stakeholders at all levels, both in-person and remotely.

As a Business Analyst at Carenet Health, you will be expected to demonstrate a strong commitment to Carenet’s Guiding Principles, which include: Put People First, Work with an Entrepreneurial Spirit, and Deliver Market-Leading Performance. You will work closely with internal teams to ensure the successful implementation of solutions that drive improved business outcomes.

Key Responsibilities:

A. Technical Capacity:

• Elicit, capture, analyze, and document business requirements, translating them into user stories with clear acceptance criteria, process flows, wireframes, and other supporting documentation.
• Use process-flow diagrams to document existing and future-state processes, and perform detailed gap analyses to identify areas of improvement.
• Balance business needs with technical feasibility, ensuring solutions are sustainable and achievable.
• Facilitate and maintain agreements across all stages of the design, development, and deployment lifecycle.
• Participate in Integration Testing, User Acceptance Testing (UAT), and Functionality Testing to ensure the solutions meet business requirements.
• Perform other duties as assigned by management.

B. Problem Solving & Analysis:

• Conduct thorough analysis of data, systems, integration points, and use case scenarios to identify potential risks, gaps, or areas for improvement.
• Collaborate with the Solution Manager and technical teams to translate customer needs into realistic, deliverable features and improvements.
• Partner with the Solution Development team to collect metrics, analyze data, and continually improve processes owned by the team.
• Provide regular status updates to the Solution Manager and escalate risks and issues as needed to ensure timely resolution.

C. Communication:

• Act as a subject matter expert for the Solution Development team and clearly communicate requirements and priorities to both technical and non-technical stakeholders.
• Understand customer priorities across multiple projects and collaborate with the Solution Manager to determine the most effective approach for delivering solutions.
• Lead meetings, presentations, and demonstrations to stakeholders, ensuring clarity and transparency in communication.

D. Collaboration with Carenet Team:

• Build and maintain strong relationships with internal teams, vendors, and clients, ensuring seamless collaboration across functions.
• Coordinate and assist with work across multiple teams to ensure high-quality and timely delivery of solutions.
• Support the development of cross-functional team strategies that align with Carenet’s objectives and business goals.
• Perform other duties as assigned to support team efforts and operational success.

Qualifications:

Education/Experience:

• Bachelor’s degree in Information Systems, Computer Science, or a related field, with a minimum of 5 years of experience in IT, including at least 3 years in a Business Analyst role or similar capacity.
• Extensive knowledge of Solution Development, IT processes, tools, techniques, and Production/Infrastructure Operations.
• Experience in call center technologies, reporting, remote workforce management, and database structures is preferred.
• Proven ability to manage complex technical projects, with a strong focus on delivering high-quality solutions.
• Participation in Agile methodologies, including Scrum standups, backlog grooming, sprint planning, and retrospectives.

Language Ability:

• Ability to read and interpret business documents, technical manuals, and regulatory guidelines.
• Strong writing skills, including the ability to create reports, business correspondence, and procedure manuals.
• Excellent verbal communication skills, with the ability to present information and respond to questions from groups of managers, clients, and customers.
• Skilled at facilitating meetings and capturing feedback through various software tools.

Reasoning Ability:

• Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions.
• Clear understanding of database structures, with the ability to quickly learn new concepts and apply them to business and technical challenges.
• Capable of translating technical concepts into simple, understandable terms for non-technical stakeholders.

Technical Skills:

• Advanced proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Visio) and strong experience with database structures.
• Familiarity with a wide range of technology platforms, tools, and programming languages is preferred.

Working Conditions:

• This position is based in a business office environment with moderate noise levels. It requires the ability to work at a computer and participate in both in-person and virtual meetings.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Performance Assessment:

Employee performance will be assessed annually in writing, based on the fulfillment of the duties and responsibilities outlined above.

Carenet Health is committed to fostering a work environment of inclusion, collaboration, and high performance. This role offers an excellent opportunity to grow within the organization while contributing to the success of Carenet’s mission to provide high-quality health services to our clients.

Join Us at Carenet Health!

If you're passionate about transforming healthcare through innovative digital solutions, we want you on our team. At Carenet Health, you'll have the opportunity to make a significant impact, working with a collaborative and forward-thinking team dedicated to enhancing the quality of care for our clients and consumers.

We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!

Why Carenet Health? At Carenet Health, we're not just about work; we're about creating a collaborative and fun environment where you can shine. Join us, and you'll be part of a team that values your skills, fosters continuous learning, and empowers you to make a real impact. Let's drive healthcare forward together, one innovative project at a time.

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

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