The Quality Assurance Specialist is part of an Agile team and is responsible for testing Carenet software systems. This team is dedicated to making software that works and improves how healthcare is delivered. This team member will help build high-quality software and products that meet and exceed customer needs. The ideal candidate has excellent attention to detail, an appetite for learning, and can follow testing procedures as well as adapt to changing circumstances.

Test Planning and Design

• Create test plans and test cases that ensure the quality of the product
• Understand requirements and translate them into effective tests
• Estimates the level of effort to support planning

Manual Testing

• Perform manual testing of software applications
• Execute tests and document results
• Test in multiple environments (DEV, UAT, TRN, PRD)
• Participate in User Acceptance Testing

Defect Management

• Identify, document, and report defects to the software development team
• Assists with identifying the root cause of production defects
• Interface with appropriate IT teams to resolve defects found during testing
• Reduce defects introduced into Production

Reporting and Documentation

• Track and log their time daily into Time Entry/Project Planning system
• Document results

Collaboration and Communication

• Creates strong relationships with Carenet personnel
• Demonstrate finished work to peers, stakeholders, and leadership
• Willing to help other team members

Agile Practices

• Actively participate in Agile ceremonies
• Meet individual, team, Sprint, and Project goals

Continuous Improvement

• Commit to improve testing procedures and methods
• Stay up to date with industry standards for software testing
• Collaborate with the relevant stakeholders to implement necessary improvements and ensure that the software meets the required standards.

Compliance and Standards

• Responsible for ensuring that the software meets the industry-specific standards and regulations.
• Ensures that software follows best practices and complies with relevant quality and security standards.
• Stay updated with the latest industry regulations and standards to ensure the software remains compliant.
• Address compliance issues and contribute to the overall reliability and trustworthiness of the software.

Leadership and Team Management

• Strong leadership to effectively lead and guide the testing team.
• Inspire and motivate team members, set priorities, and provide clear direction to ensure the successful completion of testing activities.

 Educational Background

• Bachelor's degree from a four-year college or university (Degree in Information Systems or Computer Science is preferred)

Experience and Expertise

• At least 7 years of software testing experience (manual and automation)
• Working knowledge of CRM software and basic call center functions
• Working Knowledge of Jira
• Strong knowledge of databases and SQL
• Testing Tools Experience
• EndTest experience preferred
• Experience in Javascript 

Technical Skills

• Understand software requirements
• Ability to learn testing methodologies
• Designing and implementing lifecycle software for testing
• Conducting scheduled testing at different stages of development
• Evaluating the results obtained
• Making reports and documentation
• Prescribing recommendations to improve the quality of the product
• Study the specifics of the product

Soft Skills

• Excellent communication skills
• Strong analytical skills
• Excellent problem-solving skills
• Ability to prioritize tasks and Time management skills
• Planning work execution
• Operate in a fast-paced, agile environment

Leadership and Team Management

• Lead, motivate and coach junior QA team members
• Prescribe recommendations to improve the quality of the product
• Communicate with the client and the manager

Note:

Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.