We are expanding our Account Management Team in the Philippines! We're looking for data-driven junior managers or supervisors who are passionate about client communication.

The Client Account Manager Associate is responsible for supporting the internal Account Management team to ensure that client deliverables and expectations are being met. Assist the client services team to continuously enhancing and building business relationships by providing overall project and account support at the project and tactical level.  The Client Account Manager Associate is also responsible for a wide variety of tasks that need to be handled, including report creation and data/performance analysis, quality and performance monitoring, feedback and performance research, PowerPoint and business review creation. 

~ This is an individual contributor role, not a people manager role. 

Work Schedule: between 8PM - 6AM PH time ( night shift)

Work Set up: Hybrid ( must be willing to report to Makati once a week or twice a month)

Why Carenet?

At Carenet Health, we don't just deliver healthcare support; we create powerful patient experiences. Here, you'll be part of a mission-driven organization that thrives on innovation and teamwork. With opportunities for professional growth and a focus on work-life balance, this is more than a job - it's a career where you can make a lasting difference.

We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!

#INDSSPH

Client Relationship Management & Support

• Assist Client Services team member with proactively servicing the needs of assigned client base by building excellent working relationships at all levels.
• Excellent client focus and advocacy.
• Continuously enhance the business relationship by meeting internal and external success factors.
• Ensure consistent communication with Client Services team and necessary staff or departments regarding client requirements.

Program Implementation & Maintenance

• Support the Client Services team with the implementation and ongoing maintenance of assigned programs.
• Provide assistance with project planning, coordinating new program set-up, and account maintenance activities with necessary staff or departments, which includes the definition, establishment, and tracking of critical success metrics.

Data Analysis & Performance Measurement

• Identify, measure, and report data trending and analysis.
• Establish and track critical success metrics.
• Provide consistent interpretation of program performance and suggestions to enhance current performance.

Project & Process Management

• Assists Client Services team with day-to-day responsibilities such as reporting, monitoring, client meetings, presentations, revenue forecasting, project support, and administrative tasks.
• Manages projects with supervision of Client Services CRM/AM, including but not limited to: timelines, client contacts, report analysis, and interaction and coordination with departments.
• Ensures timely resolution of client requests and works to provide continuous improvement upon program performance.

Communication & Documentation

• Responsible for assisting with reviewing written internal and external communication prior to distribution.

• Bachelor’s degree (B.A.) from a four-year college or university preferred.
• Minimum 2 years of relevant experience managing client accounts preferred.

• An understanding of the healthcare industry (Health Insurance, Health Benefits, Managed Care, Customer Services and/or Tele-Health concepts preferred.
• Strong Data Analytics and Project Management background
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Proficient computer skills including the Microsoft Office (Strong PowerPoint, Outlook, Excel, Word skills)

Note:

Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.