Patient Care Coordinators support non-clinical calls and helps various patient populations with scheduling, appointments, inbound and outbound calls.

1.  Answer all incoming external and internal calls
2.  Responsible for scheduling appointments for all health centers through the electronic health   records
3.  Update patient demographics on the electronic health record as needed
4.  Perform outreach calls to patients who have missed their appointments and other outbound calls   as needed for the health   center
5.  Assist in some clerical and support duties which may include, but not limited to, taking messages   and word processing
6.  Assist with peer training for development and support of new call center personnel to ensure their   knowledge of the   company’s appointment availability, lines of business, services provided, and   other significant information delivered to   patients.
7.  Conduct calls according to established policy and procedure governing quality benchmarks; assist   in CQI activities as needed
8.  Act as a successful team member by being receptive to feedback and coaching
9.  Follow all standard operating procedures and display reliability and have willingness to develop   and consistently improve
10.  Perform other duties as needed
11.  Must be flexible to work within the hours of 8pm-8am EST all holidays and weekends

• High School diploma/GED or equivalent
• Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Demonstrates the ability to type a minimum of 35 wpm
• Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB,Tower, and BSA
• Demonstrates problem-solving skills