The Customer Service Representative plays a vital role in our team, providing exceptional patient care and support through
telephone and electronic communication. This position encompasses both inbound and outbound interactions, requiring a proactive
approach to patient engagement, appointment coordination, and follow-up. The ideal candidate will possess excellent
communication skills, keen attention to detail, and a strong commitment to assisting others.

• Answers a high volume of calls and provides exceptional customer service
• Process mail, fax, and other necessary documents
• Researches, identifies and problem solves, verifies eligibility of service and place call backs as required
• Meets and supports established service goals and business objectives by meeting and exceeding performance standards
• Adapts communication style to people representing diverse personal, professional, cultural, and socioeconomic backgrounds
• Ensures customer satisfaction by providing quality service (respectful and considerate care), identifying customer needs and
assisting them with issues/concerns
• Troubleshoots and coordinates with team members to resolve customer issues. Transfers calls to appropriate team members
for medication refill requests, lab/diagnostic results, etc.
• Understands and analyzes health plan benefits
• Successfully builds and maintains relationships with Team Members, Patients, Clients and third party vendors
• Coordinates and assists with work across multiple work team to ensure high quality and timely solutions
• Other duties as assigned

• High school degree or General Education Degree (GED) required
• Strong technical writing and documentation skills with keen attention to detail
• Knowledge of compliance regulations, industry standards, and legal frameworks
• Ability to analyze complex information and translate it into clear, professional documentation
• Excellent communication and written skills
• Keen eye for attention to detail
• Self-starter who can work independently without constant supervision
• Excellent time management and prioritization skills
• Experience in a physician’s office/medical office preferred
• Experience with registration and/or medical insurance is preferred
• Ability to deal with and solve problems using solid judgment skills
• Automated computer system proficiency
• Reliable attendance and ability to adhere to a published schedule a must

• Must have reliable internet connection (Satellite and 5G connections are not acceptable)

• Able to provide 2 monitors 22 inches each with both HMDI and Display ports

Compensation & Benefits

At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Customer Service Rep role is $16.00 per hour.

In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

Req#: 4780

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