We are seeking a skilled and detail-oriented IT Business Analyst to join our team. This role plays a critical part in translating business needs into functional solutions by gathering and analyzing requirements, supporting solution design, facilitating testing, and ensuring smooth collaboration across cross-functional teams. The ideal candidate is both analytical and communicative, with strong experience in Agile environments and technical projects.

Work Set up: Onsite 

Location: Port of Spain 

Work Schedule: 9am - 6pm Trinidad Time ( 8am - 5pm CST)

Why Carenet?

At Carenet Health, we don't just deliver healthcare support; we create powerful patient experiences. Here, you'll be part of a mission-driven organization that thrives on innovation and teamwork. With opportunities for professional growth and a focus on work-life balance, this is more than a job - it's a career where you can make a lasting difference.

We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!

Business Analysis & Documentation:

• Elicit, analyze, and translate business requirements into user stories with supporting documentation (e.g., acceptance criteria, process flows, wireframes).

• Document current ("As-Is") and future ("To-Be") processes and perform detailed gap analysis.

• Analyze data, use cases, and systems to identify integration points and areas of concern.

• Maintain clarity and alignment of requirements throughout the design, development, and deployment phases.

Solution Design & Feasibility:

• Collaborate with Solution Managers and technical teams to convert business needs into realistic, deliverable solutions.

• Ensure a balanced approach between business requirements and technical feasibility/sustainability.

Testing & Validation:

• Participate in Integration Testing, User Acceptance Testing (UAT), and Functional Testing as needed.

Process Improvement:

• Partner with development teams to collect and analyze metrics.

• Proactively identify and implement improvements in team processes.

Stakeholder Engagement:

• Facilitate meetings, presentations, and product demonstrations.

• Build and maintain strong relationships with vendors, clients, and internal teams.

• Provide timely status updates and escalate issues or risks to the Solution Manager.

• Represent the Solution Development team as a subject matter expert.

Project Coordination:

• Understand and manage dependencies and priorities across multiple initiatives.

• Advise on prioritization to ensure business value is maximized.

• Coordinate efforts across multiple workstreams to deliver high-quality outcomes on time.

Education: Bachelor’s Degree in Information Systems, Computer Science, or a related field with a minimum of 5 years of experience in Information Technology (IT) and at least 3 years of experience in a Business Analyst role OR 7-10 years of experience in IT including at least (5) years in a Business Analyst role.   

Experience:

• Managing complex technical projects.
• Strongly Preferred experience with 24/7 call center technologies, reporting, remote workforce environments, and database structures.

Technical Knowledge:

• Broad knowledge of solution development processes, IT tools, techniques, and production/infrastructure operations.
• Strong understanding of custom-developed and packaged-based applications.
• Familiarity with various technology platforms and tools including:
• Crystal Reports, Power BI, SQL, Smart Sheets, Visio
• .NET technologies,
• Microsoft SharePoint 
• Azure Dev Ops
• ServiceNow

Methodologies:

• Practical experience working within Agile frameworks, including:
• Daily Scrum stand-up meetings
• Backlog grooming
• Sprint planning and Retrospectives

Skills:

Analytical & Project Management:

• Strong analytical and problem-solving skills.
• Excellent planning, prioritization, and organizational abilities.
• High attention to detail.

Communication:

• Exceptional verbal and written communication skills.
• Skilled in creating business documents, reports, and procedure manuals.
• Comfortable presenting to and engaging with various stakeholders including managers, clients, customers, and the general public.
• Strong negotiation and interpersonal communication abilities.

• Capable of leading meetings, soliciting feedback, capturing notes, and delivering product or system demonstrations using various software tools.

Technical Proficiency: Advanced PC skills with proficiency in Microsoft Office tools, including Excel, and Powerpoint(strong skills)

Note:

Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.