Join Our Leadership Team at Carenet Health!
Position: Director of Operations & Client Management
Location:Port of Spain, Trinidad
Full-time | On-site | Caribbean Region

Are you a strategic leader with a passion for healthcare operations and client success? Carenet Health is looking for an experienced and visionary Director of Operations & Client Management to lead our client service delivery from our offices located in Port of Spain, Trinidad.

In this high-impact role, you’ll be the driving force behind operational excellence, seamless service delivery, and strong client partnerships across the Caribbean region. Your leadership will be essential in advancing our mission to improve health outcomes and deliver exceptional service experience

What You'll Be Doing:

• Leading day-to-day operations with a focus on quality, compliance, and efficiency

• Developing strategies that drive productivity, innovation, and service excellence

• Building and mentoring a high-performing operations team

• Monitoring KPIs to ensure performance standards are consistently exceeded

• Acting as the primary liaison for our Caribbean clients, fostering long-term partnerships

• Proactively resolving client concerns while identifying opportunities for growth

• Supporting new business development efforts in collaboration with Sales & Marketing

• Working cross-functionally with departments like HR, IT, Training, and Quality Assurance

• Supporting and executing the regional strategy alongside the VP and Head of Caribbean

What We’re Looking For:

• A Bachelor's degree in Business Administration, Healthcare Management, or related field (Master’s preferred)

• At least 10 years of experience in operations management—preferably in healthcare

• A proven track record in client relationship management and business development

• Strong leadership skills with a people-first mindset

• Exceptional communication and interpersonal skills

• A strategic, solutions-oriented approach to managing complex challenges

• A collaborative spirit and ability to lead in a multicultural environment

• Flexibility to travel across the Caribbean as needed

Why Carenet?

At Carenet Health, we don’t just deliver healthcare support; we create powerful patient experiences. Here, you'll be part of a mission-driven organization that thrives on innovation and teamwork. With opportunities for professional growth and a focus on work-life balance, this is more than a job—it’s a career where you can make a lasting difference.

We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!

Additional Information: 

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.