As an Account Manager at Carenet Health, you will be responsible for the strategic oversight, retention, and growth of assigned client accounts. This position plays a key role in demonstrating the value of Carenet’s Communication Solutions, ensuring clients are supported with services that align with their business goals. The Account Manager serves as the primary point of contact throughout the client lifecycle—from onboarding to renewal—and is accountable for issue resolution, satisfaction, and overall success.
This role requires a strategic, proactive mindset and a strong ability to foster trusted client partnerships, always operating in alignment with Carenet Health’s core values:
Empower growth through trust, opportunity, and accountability
Work with an entrepreneurial spirit
Deliver market-leading performance
Conduct quarterly business reviews with clients to evaluate performance, goals, and opportunities
Provide oversight for client campaigns, projects, performance metrics, and resolution of issues
Prepare and deliver monthly activity reports, including performance analysis and trend interpretation
Develop and maintain strategic account plans; collaborate regularly with internal leadership and sales
Ensure high levels of client satisfaction through proactive communication and relationship management
Serve as the lead client contact throughout the entire relationship lifecycle
Maintain a deep understanding of each client’s business objectives and industry landscape
Identify and pursue upsell and growth opportunities to meet or exceed revenue goals
Partner with internal teams—including Client Services and Sales—to strengthen and expand client relationships
Assign and coordinate issue resolution efforts across teams, ensuring timely and effective outcomes
Facilitate contract renewals and liaise with the contracting team as needed
Support the onboarding and mentorship of new team members to foster team development
Log all client communications, activity, and progress in Salesforce
Share and implement client-specific best practices to enhance service quality and outcomes
Bachelor’s degree or equivalent relevant experience
Strong strategic thinking, analytical skills, and business acumen
Proven ability to coordinate cross-functional resources to deliver client solutions
Experience presenting business solutions and strategic recommendations, ideally in healthcare or commercial sectors
Call center or contact center experience is preferred
Strong project management, organizational, and time management skills
Proficiency in Microsoft Office Suite and Salesforce
Effective problem-solving and decision-making abilities
Ability to manage multiple complex accounts with a strategic, client-centered approach
Exceptional written and verbal communication skills
Working Conditions:
This position is performed in a professional office environment and may be onsite, remote, or hybrid based on business needs. Standard office equipment—including computers, monitors, and headsets—are regularly used. Team Members frequently engage with digital tools and communication platforms such as Microsoft Teams, email, and virtual meeting software. The environment is generally quiet, aside from digital notifications and occasional interruptions typical of collaborative workspaces.
Physical Demands:
This role is primarily sedentary, requiring prolonged periods of sitting and regular use of a computer. Frequent hand and wrist motions associated with typing and mouse use are expected. Sustained visual attention to digital screens is required. Physical exertion is minimal, and tasks rarely involve lifting or manual handling.
Disclaimer:
The responsibilities and requirements listed in this job description are not intended to be all-inclusive. Other duties may be assigned as needed by your supervisor. This description is subject to change at any time, in accordance with business needs.
Why Carenet?
At Carenet Health, we don’t just deliver healthcare support; we create powerful patient experiences. Here, you'll be part of a mission-driven organization that thrives on innovation and teamwork. With opportunities for professional growth and a focus on work-life balance, this is more than a job—it’s a career where you can make a lasting difference.
We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!
Additional Information:
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
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