Are you someone who loves making technology work smarter, not harder? We’re on the hunt for a ServiceNow Developer/Administrator who can help us streamline workflows, improve user experiences, and keep our platform running at its best. If you enjoy solving challenges, creating user-friendly solutions, and working with a supportive team, this could be the perfect fit for you!

Work Schedule: Shifting, majority of PH night shift 

Set up / Location: Hybrid - Makati  (occasional visits only)

The ServiceNow Developer is responsible for configuring and customizing the ServiceNow platform to meet organizational and user needs. This role will evaluate existing systems, recommend and implement enhancements, and provide support and training to ensure effective use of the platform. The position may require evening or weekend hours based on project demands.

• Assess the existing ServiceNow framework to identify challenges and opportunities for enhancement.

• Design and implement streamlined, user-friendly processes that improve accessibility, navigation, and overall efficiency within the platform.

• Partner with project managers to define requirements, timelines, specifications, and budgets for system updates or enhancements.

• Oversee and maintain new configurations to ensure smooth adoption with minimal business disruption.

• Deliver training sessions to staff on updated processes and platform functionalities.

• Provide consistent project status reports to supervisors and key stakeholders.

• Diagnose, troubleshoot, and resolve ServiceNow-related issues for both internal users and external customers.

• Bachelor's Degree in Computer Science, IT or related field 
• At least 5 years experience working with ServiceNow, with experience configuring ITSM service catalog. 
• Strong Verbal and Written Communication Skills
• Excellent organizational and time management abilities.
  Ability to work a flexible schedule, including night or weekend hours as needed
• ServiceNow Administrator Fundamentals Certification is preferred.

Note:

Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

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