The Sr. IT Quality Assurance Specialist plays a key role in an Agile development team, ensuring the delivery of high-quality software systems that enhance healthcare services. This position is responsible for manual and automated testing of Carenet software applications, identifying defects, and improving testing processes to meet and exceed customer needs.

The ideal candidate has strong analytical skills, an eye for detail, and the ability to adapt testing strategies to evolving project requirements. Experience with EndTest (or similar codeless automation tools) is highly preferred. If direct EndTest experience is not available, strong automation skills with comparable tools/frameworks (e.g., Selenium, Playwright, Cypress, Katalon) will be considered.

This role also involves mentoring junior team members and ensuring compliance with industry-specific quality and security standards.

• Develop comprehensive test plans and test cases to ensure software quality and compliance with industry standards.
• Analyze requirements and translate them into effective testing and automation strategies, including regression test suites.
• Estimate effort and resource requirements for test planning and execution.
• Conduct manual and automated testing of software applications across multiple environments (DEV, UAT, TRN, PRD).
• Design, implement, and maintain automated test scripts using EndTest or equivalent automation platforms.
• Execute test cases, document results, and participate in User Acceptance Testing (UAT).
• Identify, log, and report defects, collaborating with the development team to resolve issues efficiently.
• Investigate production defects, perform root cause analysis, and recommend corrective and preventive actions.
• Interface with IT teams and business stakeholders to ensure smooth defect resolution and minimal disruptions.
• Implement best practices to reduce defects introduced into production.
• Maintain detailed test documentation, ensuring accurate tracking and reporting of testing activities.
• Demonstrate completed work to peers, stakeholders, and leadership.
• Collaborate with Agile teams, actively participating in Agile ceremonies such as sprint planning, retrospectives, and daily stand-ups.
• Integrate automated tests into CI/CD pipelines for faster feedback cycles.
• Continuously improve testing methodologies, automation frameworks, test coverage, and overall testing efficiency.
• Stay updated with industry trends, tools, and technologies in software testing and automation.
• Ensure compliance with quality and security standards, keeping software aligned with regulatory requirements.
• Address compliance issues and contribute to the overall reliability and trustworthiness of software applications.
• Provide leadership, guidance, and mentorship to junior QA team members, including training on automation best practices and EndTest usage, fostering a culture of quality and continuous improvement.
• Motivate and inspire team members, setting priorities and providing clear directions to achieve testing goals.

• Bachelor’s degree in Information Systems, Computer Science, or a related field.
• Minimum of 7 years of experience in software quality assurance and testing, with at least 3 years in test automation.
• Strong knowledge of CRM software and basic call center functions.
• Proficiency in Jira and test management tools (e.g., Zephyr, Xray, TestRail).
• Expertise in databases and SQL for validating data integrity during testing.
• Hands-on experience with EndTest (preferred) or similar automation tools such as Selenium, Playwright, Cypress, Katalon, or TestComplete. Experience with codeless/no-code automation platforms is a strong plus.
• Strong understanding of software requirements and ability to design and execute full lifecycle testing.
• Ability to conduct testing at various stages of the development cycle and evaluate results.
• Experience in creating detailed test reports and providing recommendations for product improvements.
• Strong problem-solving and analytical skills, with a proactive approach to identifying and addressing software issues.
• Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders.
• Strong time management skills, with the ability to prioritize tasks in a fast-paced, Agile environment while effectively handling stress and work pressure.
• Experience leading, mentoring, and coaching junior QA team members, including guidance on automation best practices.
• Ability to engage with clients and managers to ensure software quality expectations are met.
• Familiarity with CI/CD tools (e.g., Jenkins, GitHub Actions, Azure DevOps) and integrating automated tests into pipelines.
• Experience with API testing tools such as Postman, RestAssured, or SoapUI.