The Director, Technology Client Relationship Management role serves as a strategic technology liaison between the client services account manager, external client, and internal technology teams, ensuring service excellence, operational alignment, and sustainable long-term relationships for one or more strategic, high-value external clients with complex operational and technical requirements. This position requires technical fluency, stakeholder management, and strong conflict resolution, with an emphasis on advocating both the client and internal teams to ensure a sustainable, scalable partnership.

Success in this role will be measured by the following: Client Satisfaction, which is measured through feedback related to IT collaboration, partnership engagement, and communication alignment; and Operational Efficiency, which is demonstrated by a reduction in the amount of support required by the IT Solutions and Software Development Director.

Here are the things expected from you: 

1. Serve as the primary IT point of contact for complex and strategic clients, ensuring high-quality service delivery.

2. Build and maintain strong, trust-based relationships with client stakeholders across IT, business, and executive levels.

3. Develop a deep understanding of each client’s business model, technology ecosystem, and success metrics to align IT services with organizational goals.

4. Maintain clear, professional, and empathetic communication in high-pressure environments, serving as a trusted advisor to both clients and internal teams.

5. Lead regular client meetings to share updates on request status, project progress, and issue resolutions.

6. Collect and communicate performance metrics and project status reports to ensure transparency and responsiveness.

7. Promote collaboration between internal and client teams to ensure shared understanding and alignment toward client success.

8. Translate client requirements into actionable technical solutions, ensuring all documentation, scope, and progress trackers are accurate and up to date.

9. Collaborate with cross-functional teams—including Solutions, Development, Infrastructure, Telecom, QA, and Production Support—to ensure timely and scalable delivery of initiatives.

10. Oversee the execution of technical requests, proactively identifying service gaps, risks, and opportunities for process improvement.

11. Identify and implement ways to streamline workflows, reduce inefficiencies, and enhance service delivery.

12. Coordinate and lead cross-functional responses to escalations, ensuring root causes are addressed and long-term solutions are implemented.

13. Advocate for sustainable technical solutions that balance client urgency with operational feasibility.

14. Foster collaboration across IT delivery teams to ensure consistent execution and accountability.

• Bachelor's Degree in Information System or Technology, Business Administration or related field
• Minimum 5 years of epxerience in client relationship managmeent, tech account management, or IT service delivery roles

• Proven experience managing enterprise clients with complex IT environments.

• Strong grasp of IT systems, infrastructure, SDLC, and service management principles.

• Exceptional communication and stakeholder management skills across all audience levels, including executives.

• Skilled in handling competing priorities, risks, and escalations under pressure.

• Experience in regulated industries (healthcare, finance, insurance) preferred.

Note:

Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.