We are looking for a Training Director who would like to bring his / her expertise to the global scene. In this role, you will help define, lead, and support key training initiatives while shaping exceptional learning experiences for Carenet employees, customers, and client partners. As a highly visible position, it partners closely with clients, customers, and senior business leaders to design and deliver operationally excellent training programs that enhance learning effectiveness, accelerate speed to competency, and consistently meet or exceed internal and client performance metrics.

ONSITE / MAKATI CIRCUIT CORPORATE TOWER 1

NIGHT SHIFT ( Following US CST office hours)

Eligibility: Filipino Citizen

Why Carenet?

At Carenet Health, we don't just deliver healthcare support; we create powerful patient experiences. Here, you'll be part of a mission-driven organization that thrives on innovation and teamwork. With opportunities for professional growth and a focus on work-life balance, this is more than a job - it's a career where you can make a lasting difference.

HOW YOU CAN HELP THE TEAM:

Training Leadership & Delivery Excellence

• Build, develop, and deploy a high-performing training team that consistently delivers engaging, accurate, and standards-aligned learning experiences.

• Oversee the end-to-end delivery of all training programs, ensuring instructional quality, consistency, and alignment with client and operational expectations.

• Regularly observe virtual and onsite training sessions to assess quality, coach trainers, and recommend curriculum or delivery enhancements.

• Lead internal training and team-building initiatives to strengthen capability, collaboration, and engagement.

Team Management, Coaching & Culture

• Lead, coach, and inspire training managers and trainers across multiple countries, fostering a culture of accountability, continuous improvement, and excellence.

• Serve as a role model and mentor, demonstrating integrity and reinforcing Carenet’s values and culture.

• Develop succession plans and defined career paths for trainers and managers to support growth, retention, and organizational scalability.

• Promote a shared commitment to delivering exceptional training experiences that drive employee, client, and company success.

Strategic Training Design & Capability Development

• Design and implement a Trainer-to-Facilitator onboarding and certification program grounded in adult and active learning principles.

• Ensure new hire training graduates develop a strong understanding of Carenet, its clients, and their role in improving patient care and service excellence.

• Continuously evaluate and evolve training processes, procedures, and methodologies to support a customer-centric learning culture.

Performance Management, Metrics & Continuous Improvement

• Define, track, and manage training delivery KPIs, including classroom performance, trainer effectiveness, financial metrics, and departmental goals.

• Develop scorecards and benchmarks to measure team and individual performance against success metrics.

• Identify skills and process gaps using data-driven methods such as assessments, KPIs, stakeholder input, and root cause analysis.

• Lead gap remediation efforts through targeted recommendations and cross-functional execution until measurable improvements are achieved.

Resource Planning & Operational Readiness

• Forecast and plan trainer resources to ensure capacity needs are met across clients, geographies, and new client implementations.

• Act as a force multiplier by scaling training impact through effective planning, prioritization, and operational alignment.

• Ensure training operations support speed to competency, operational efficiency, and client readiness.

Stakeholder & Client Partnership

• Develop deep knowledge of Carenet’s clients, systems, and operational processes to proactively improve the trainee, trainer, and customer experience.

• Partner closely with Operations, Talent Acquisition, Workforce Management, HR, IT, and other teams to ensure training aligns with business and client requirements.

• Build and maintain strong relationships with internal stakeholders, clients, prospects, vendors, and professional organizations.

• Influence functional leaders to adopt training and process improvements that enhance outcomes and operational excellence.

WHAT YOU MUST BRING:

• Bachelor’s Degree and healthcare experience preferred.

• At least 5 years of experience in managing employees located in the United States is required;  

• Experience managing Training in a call center or outsourcing customer service provider is required.

• Ability to build partnerships and work collaboratively with others, internally and externally, to meet shared objectives

• Understanding of adult learning strategies and active learning facilitation.

• Proven technical fluency with ability to quickly learn Carenet and client-based systems to understand and discuss complex technical concepts with technical partners during new client implementations and ongoing system maintenance.

• Experience in managing large client ramps including basic forecasting and planning of support staff.

• Ability to collaborate with different teams, utilize outstanding influencing skills, and demonstrate strong senior-level/executive communication abilities.

• Experience in building and creating strong teams. Combining accountability with empathetic leadership to build a high‑performing, engaged team committed to continuous improvement and exceptional delivery.

Preferred:

• Experience with Health Insurance, Managed Care, Customer Service and/or Tele-health concepts is preferred.

• Some P&L and department budgeting and financial knowledge is preferred.

• Experience with call center systems such as Genesys Cloud, Genesys PureConnect/ICBM, and Verint preferred.

Note:

Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

 Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.