We are looking for IT CLIENT TECHNICAL IMPLEMENTATION SPECIALIST

Work Location: Onsite - Port of Spain

• Serves as the technical subject matter expert for implementations, resolving complex system configuration, scripting, and functionality issues.
• Develops, maintains, and optimizes JavaScript, HTML functions and SQL queries to support implementations, data validation, and reporting.
• Troubleshoots technical issues related to system configurations, scripting logic, integrations, and data integrity.
• Partners with clients and cross-functional teams to gather requirements and translate them into scalable system configurations and workflows.
• Develops and manages implementation plans, coordinating tasks, timelines, dependencies, and project progress across stakeholders.
• Monitors project risks, blockers, and technical constraints, providing timely updates and escalating issues to ensure successful delivery.
• Supports implementation activities, including account setup, system integrations, User Acceptance Testing (UAT), and launch readiness.
• Maintains accurate documentation of configurations, scripts, implementation artifacts, and best practices to support knowledge sharing.
• Provides client-facing technical support, solution demonstrations, and guidance throughout the implementation lifecycle.
• Contributes to continuous improvement initiatives that enhance implementation efficiency, service delivery, and overall operational effectiveness.

• Bachelor's degree in Computer Science, Information Technology, Software Development, or a related field, or an equivalent combination of education and relevant experience.
• At least 2 years of experience in JavaScript development, web application support, or a related technical role.
• Working knowledge of JavaScript, SQL, software development practices, version control, debugging, enterprise technologies (telephony, CRM, EMR/EHR), and call center/SaaS environments.
• At least 3 years of solid experience with system implementation, configuration, stakeholder coordination, project planning, risk management, and meeting delivery timelines.
• Strong communication and interpersonal skills with experience collaborating with clients and cross-functional technical and non-technical teams.
• Strong analytical, problem-solving, organizational, and time management skills; detail-oriented, adaptable, and able to manage multiple priorities independently in a fast-paced environment.
•  Available to work standard U.S. business hours aligned with Central Standard Time (CST), and report onsite in our Port of Spain Office (no remote openings)

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.