The Process Compliance Specialist is responsible for supporting the Quality Assurance team by auditing non-clinical interactions to assess adherence to defined processes and customer service expectations. This role contributes to operational excellence by organizing quality documentation, preparing audit materials, and assisting in the identification of performance gaps through structured review and reporting.   Working both independently and collaboratively, the Process Compliance Specialist helps ensure that interactions meet internal and client-specific quality benchmarks. The role also supports...

The HR Business Partner (HRBP) will develop a deep understanding of the business and assigned functional groups across multiple countries—including the U.S., Canada, and the Philippines—with a primary focus on the Caribbean region. This role serves as a strategic advisor to business leaders, driving talent strategies that align with organizational goals. The HRBP will lead initiatives in employee relations, performance management, organizational effectiveness, and workforce planning, while partnering cross-functionally with Talent Acquisition, Finance, and other business units to deliver integrated people solutions.